Site Search:
Complaints That Get Results? Compliments Too!
Have a complaint or compliment about the subways or buses?
We can help - from letting you know the right official to contact to tips on writing effective letters! Here are three steps to registering your concerns:
STEP 1 Choose your complaint/compliment category from the selections below.
STEP 2 Compose your complaint/compliment letter to that official.
STEP 3 Send a copy of your letter to MTA NYC Transit President
and to the Straphangers Campaign, 9 Murray Street, New York, NY 10007.
or File your complaint or compliment online with the MTA
What is your complaint or compliment about?
|
MAKING YOUR CASE Sample Letter & Letter Writing Tips |
Three more points:
We have lots of advice for making your case (see box at right).
The MTA now accepts letters via e-mail! Go to http://www.mta.info/faqs.htm
Click here to e-mail your elected officials.
We do our best to keep names, addresses and phone numbers of MTA officials current. But information can change. Please let us know if we need to update our information. Thanks!
Addresses for Complaints or Compliments
All letters should be sent to the individual department that you are issuing a complaint or compliment about. A copy or separate letter should then go to the MTA New York City Transit President.
Howard Roberts
President, MTA New York City Transit
2 Broadway, New York, New York 10004
Phone: 646-252-5800 Fax: 646-252-5815
Bus Service and Bus Drivers
(Please include the number of the bus or the driver's badge number)
| Joseph J. Smith |
Christopher R. Lake | Henry Sullivan (Acting) |
| Senior Vice President, Department Of Buses |
Director, Bus Customer Relations |
Chief Maintenance Officer |
| (address at top) | 25 Jamaica Avenue, Rm 1, Brooklyn, NY 11207 |
750 Zerega Avenue Bronx, New York 10473 |
| phone: (646) 252-5872 fax: (646) 252-5839 |
phone: (718) 927-7499 fax: (718) 927-7498 |
phone: (347) 643-5100 fax: (347) 643-5113 |
For complaints about any non-MTA buses (i.e. Queens Surface) or bus drivers send complaints to:
Vincent Pullo
Deputy Commissioner, DOT
59 Maiden Lane, 35th Floor
New York, NY 10038
Phone: (212) 487-8300
Fax: (212) 487-8305
Station Condition and Employees
(e.g. token booth clerks and maintence workers - please include token booth number as well as badge number if possible)
Brenda Sidberry
Chief Station Officer, Division of Stations
370 Jay Street
Brooklyn, New York 11201
Phone: (718) 243-4637 Fax: (718) 521-7794
Subway Service and Conditions
(Please include subway car number if possible)
Steven Feil
Senior Vice President, Department of Subways
MTA New York City Transit
(address at top)
Phone: (646) 252-5860, fax: (646) 252-5870
Paratransit
Tom Charles
Vice President, Paratransit Division, Department of Buses
3300 Northern Blvd, 8th Floor
Long Island City, NY 11101
Phone: 718-393-4040 Fax: 718-393-4321
Police
(include badge number if possible)
| Raymond J. Kelly | Civilian Complaint Review Board | James P. Hall |
| Commisioner, NYC Police Department |
NYPD Transit Bureau Chief | |
| Headquarters, One Police Plaza, New York, NY 10038 Phone: (212) 374-5000 |
40 Rector Street, 2nd floor, New York, NY 10038 Hotline: (800) 341-2272 Fax: 212-442-8839 |
130 Livingston Street, 3rd Floor Brooklyn, NY 11201 Phone: (718) 694-4050 Fax: 718-694-5972 |
Other Contacts
Subway Air Conditioning and Heat:
Richard Sowa, Chief Mechanical Officer
(718) 243-7360, fax (718) 243-7370
Dept of Subways Room 407, (address at top)
Bus Stop Maintenance (including snow removal)
Bus Stop Management, New York City Department of Transportation: (718) 894-2861
Customer Relations: (718) 330-3322
Government Relations: fax: (212) 878-7468
Travel Information: (718) 330-1234
Map Requests: (718) 330-3322
TTY Complaints: (718) 596-8273
Policy or Service Complaints
Can go to The MTA President or:| H. Dale Hemmerdinger, Chairman, Metropolitan Transportation Authority | |
| 347 Madison Avenue, New York, NY 10017 phone (212) 878-7200 fax (212) 878-7031 |
|
| Michael R. Bloomberg, Mayor | David A. Paterson, Governor |
| City of New York, City Hall, New York, NY 10007, phone 311 fax (212) 788-2460 |
State Capitol |
Updated August 2008